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Joyce Leonard
Based on a 25-year Gallup
Organization study of over 1 million employees and 80,000 managers in over 400
companies, it is found that:
 | Talented employees need GREAT managers
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| Talented employees may join a company because of
it's CEO, its generous benefits, and world class training programs, but how
long that employee stays and how productive s/he is while there is
determined by the relationship with his/her immediate boss |
| The most valuable aspect of a manager's job
is in creating and building relationships with their employees
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Effective communication
is key to achieving bottom line business results, customer satisfaction,
and employee retention. In my twenty-two years in a Fortune 500 company, I have
seen some managers and leaders move mountains and others drown entire
organizations—all due to how they communicate.
I will work with you to improve your communication
skills, style, and format, engage and
motivate your teams and employees, have better working relationships with
your teammates, and increase your overall effectiveness and productivity.
My skills and expertise are delivered through a variety of formats: one-on-one
coaching (in-person or over the telephone), team meetings, group facilitation,
seminars and workshops, and speaking engagements. All my coaching
and presentations are customized to meet your specific needs. Here are my
specialties:
Areas of Expertise
| Improving team and individual performance
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| Developing the overall effectiveness of managers |
| Enhancing communication skills |
| Improving the ways teams function and
interact |
| Increasing commitment, creativity, and
focus |
| Changing
the culture of a department or organization |
| Getting organized, managing time, and
saying "No" |
| Attracting, engaging, and retaining the best employees |
| Reducing stress |
Who I Work With
Working for over 20 years directly in Fortune 500 companies, I have learned
the challenges and realities of the fast-paced, results oriented business
environment.
I am passionate about working with executive directors, mid-level managers,
team leads, and supervisors. You really feel the crunch of both top management and
your direct reports. My business and coaching experience will help you to get
better results without working so hard!
If you are in any of the areas listed below, I'd love to work with you:
| Call Centers |
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| Telecommunications |
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| Project Management |
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| Education |
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| IT |
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| Product Marketing |
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| Administrative Staff |
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| Group Manager |
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| Leadership Teams |
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| Program Management |
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| Support Organizations |
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| Office Manager |
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| Customer Satisfaction/Care |
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| Supervisor |
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| Inside Sales |
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| Director |
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| Training |
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| Team Lead |
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| Human Resources |
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| Executive Director |
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Didn't see your area? Call me and I'll see what I can do for you!
Contact me for a complimentary
session:
831-336-8073 or
joyce@coachjoyce.com
Click here to see my book on Remarkable Management Skills
Click here for my workshops and seminars
and speaking topics
Some of the businesses and organizations who have worked with Joyce include Sparkfire Seminars, Verizon
Wireless, California Financial Advisors, the Women in Leadership Network, Pacific Bell/SBC,
and the Institute of Management Accountants.
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